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Home›Webinar›Webinar on the Evolution of Consumer Relations | ARSP News

Webinar on the Evolution of Consumer Relations | ARSP News

By Richard R. Sutton
April 27, 2022
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Wednesday, May 4 at 2 p.m. ET

In the latest installment of the Evolving Relationships webinar series, two reigning leaders will share their experience in meeting and exceeding consumer expectations. Learn how they evolved their processes to deliver an exceptional closing experience for all consumers.

Join Maureen Pfaff and Paul Hofmann as they discuss:

  • Offer technical options to meet all expectations
  • Educate and respond to consumers on all platforms
  • Offer remote closings
  • Staff training on traditional and more modern closing methods
  • Stay operationally efficient
  • Understand the different expectations of different demographic groups
  • And much more…

Don’t miss out, reserve your spot today!

Thanks to Qualia for sponsoring this free webinar.

Featured Instructors Moderator

Maureen Pfaff
President
Olympic Peninsula Title Co.

Maureen is a second generation title pro. She grew up working in the business, left for college and after graduation spent many years working in real estate, finance and commercial lending. She brought that experience back to the title company and took over running the operation when her parents were ready to retire. She focused on growing Olympic Peninsula Title’s operations by providing her clients with state-of-the-art tools, first-class service and peace of mind.

Maureen has served as a director on the board of the Washington Land Title Association since 2014, serving as chair in 2016. An active member of the American Land Title Association since 2012, she has served on the board of governors as a director of 2017 to 2021. She earned her Washington Title Professional designation as well as her National Title Professional designation in 2017. She serves on ALTA’s Title Insurance Abstract and Agent Section, Information Security Committee, on the Digital Fence Executive Committee and served as TIPAC’s Washington Administrator for many years.

Paul Hoffman
President
AEGIS Title Group

Paul Hofmann is the owner of the AEGIS land title group. He began his career selling securities and escrow software in the early 90s replacing, in some cases, IBM Selectric typewriters. Part of this endeavor was to digitize title factories, moving from batch fiduciary accounting to electronic 3-way reconciliations and implementing some of the first electronic title and escrow workflows, albeit at very rudimentary at the time. Growing up in Kitsap County, Washington, if you asked him back then, all he wanted was to hang out. In the 90s, all he wanted was to retire from the title industry. Karma is a funny thing because in 2015 he purchased his 1st title company in Kitsap County Washington and since then he has expanded his business to all 7 counties in the metro area.

Heather Siegel
Lender account manager
Quality

Heather Siegel is an Enterprise Account Manager for Qualia Connect for Lenders. She has been with Qualia for nearly 4 years and has worked with hundreds of title companies nationwide to improve their efficiency and create an impressive closing experience. Prior to Qualia, Heather worked as an account manager at various technology companies. She is a licensed attorney in the state of Texas.






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12 USC Section 2605 or Section 6 is titled Servicing of Mortgages and Administration of Escrow Accounts. It deals with qualified written requests, management transfer notices and the administration of escrow accounts.

An arrangement that involves a person who is able to recommend a company as part of a property settlement service and who has an interest in a settlement service provider.

In the arrangement, the person, who has either an affiliate relationship with a settlement service provider or a direct or beneficial interest of more than one percent in a settlement service provider, directly or indirectly refers business with that supplier or influence a consumer to choose that supplier.

An arrangement that involves a person who is able to recommend a company as part of a property settlement service and who has an interest in a settlement service provider.

In the arrangement, the person, who has either an affiliate relationship with a settlement service provider or a direct or beneficial interest of more than one percent in a settlement service provider, directly or indirectly refers business with that supplier or influence a consumer to choose that supplier.

A mortgage disclosure that lists all estimated fees and charges associated with your loan. Along with fees and charges, it will show your loan amount, mortgage rate, loan term, and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be listed. Mortgage lenders are legally required to provide a GFE within three days of receiving your request.

A mortgage disclosure that lists all estimated fees and charges associated with your loan. Along with fees and charges, it will show your loan amount, mortgage rate, loan term, and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be listed. Mortgage lenders are legally required to provide a GFE within three days of receiving your request.

Under Section 2605(e)(1)(B) of RESPA, a qualified written request is written correspondence that includes: 1) the borrower’s name and account, or contains sufficient information to permit the service agent to identify this information; and 2) a statement of why the borrower believes the account is wrong or provides sufficient detail to the administrator regarding other information the borrower is seeking.

A QWR cannot be written on a payment coupon or other payment medium provided by the repairer.

Under Section 2605(e)(1)(B) of RESPA, a qualified written request is written correspondence that includes: 1) the borrower’s name and account, or contains sufficient information to permit the service agent to identify this information; and 2) a statement of why the borrower believes the account is wrong or provides sufficient detail to the administrator regarding other information the borrower is seeking.

A QWR cannot be written on a payment coupon or other payment medium provided by the repairer.

12 USC Section 2609 or Section 10 is titled Limitation of Requirement for Advance Deposits in Escrow Accounts. It governs escrow accounts, including notifications and statements to borrowers. Article 10 also provides penalties for those who violate the article.

Section 3 of RESPA provides that a thing of value includes any payment, advance, fund, loan, service or other consideration

Regulation X states that things of value include: money, things, rebates, salaries, commissions, fees, duplicate payments of a charge, stocks, dividends, distributions of partnership profits, franchise royalties, credits representing amounts that may be paid at a later date, opportunity to participate in a remunerative program, retained or increased earnings, increased equity in a parent company or subsidiary , deposits or special bank accounts, special or unusual banking conditions, services of any kind at special or free rates, sales or rentals at special prices or rates, rental or rental payments based in any or in part on the amount of referred business, travel, and payment of another person’s expenses or reduction in credit from an existing obligation.

A form used by a settlement or closing agent detailing all charges imposed on a borrower and a seller in a real estate transaction. This form represents the closing transaction and provides each party with a complete list of incoming and outgoing funds. RESPA requires that the HUD-1 be used as the standard real estate settlement form in all transactions in the United States involving federal government-related mortgages.

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