Dated: Tuesday, May 31, 2022
Time: 03:00 British Summer Time
Duration: 1 hour

Banks and financial institutions often turn to automation to set abandon rates, but a fully automated self-service experience isn’t necessarily optimal for every type of banking business. To increase digital completion rates, banks need to give customers the self-service they want, while providing the human connection of the branch experience.

That’s why many financial institutions are adopting a hybrid banking model to meet the needs of customers, regardless of the channel or device they use. By infusing human assistance into the digital journey, banks can reduce digital abandonment rates while leveraging the best of the branch and call center.

Join this webinar by Future Fintechs and OneSpan, to learn how to optimize the digital customer experience, by addressing the different aspects of friction and by merging the two worlds of digital and physical. Experts will discuss the following and more:

• How and when to infuse the human element into digital processes to ensure the best experience for your customers at all times
• Take a pragmatic approach to eliminating friction in traditional product creation and customer service processes
• Navigate regulatory compliance to advance your digital agendas and transform your services