Customers who stop buying from one business and go to another will not do so because of the price or a poor quality product, but rather because of poor or indifferent customer service.

Source: The Wall Street Journal

In this webinar, the participant will learn:

The Importance of a Customer Service Mission Statement
The six common reasons customers leave
The skills needed to provide exceptional customer service
What customers really expect from their suppliers

This webinar will take place on March 10, 2022 at 9:00 a.m. Central Time. At the low cost of a registration fee ($65/$79) (one phone/internet connection), as many people as you want in your office can view the webinar. Easy-to-follow instructions will be sent with your meeting confirmation.

The Association is a recognized authority in the business credit profession serving thousands of business credit professionals in Wisconsin and nationwide. To register online, go to wcacredit.org/webinar-seminar-registration. For more information or to register, contact The Business Credit Management Association Wisconsin at 262-289.1221.